Shipping policy

Shipping Policy

Thank you for shopping with Bamboo Brushes. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

Orders are processed within 1-3 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

United Kingdom: 5 - 8 business day

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather, or other unforeseen circumstances.

Shipping Costs

Shipping charges are displayed during checkout before payment is completed.

We may occasionally offer free shipping promotions, which will be clearly indicated on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Delayed or Lost Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us at bamboobrushesinfo@gmail.com.

If a package is confirmed lost by the shipping carrier, we will work with you to provide a replacement or refund where appropriate.

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may incur additional shipping charges for reshipment.